The Short Version
- Making good stuff takes time.
- Making custom good stuff takes a little longer.
- Delivery cost is dependent on total size & weight of order and is calculated at checkout stage.
- Talking is free, if you have any queries please don’t hesitate to get in touch.
The Long Version
We are a small team and making our all of our products by hand takes time. Most of our larger items are made to order, while we try to keep a small stock of our smaller items. Made to order items typically take up to 6 weeks but, due to the difficult-to-source materials used in some items, this is not a guarantee and delivery outwith this timeframe is a possibility and will not be considered grounds for an order refund.
The lead time shown on each product page is a guideline only, and while it is based on the longer end of our estimates, in busy periods delivery may take slightly longer than planned. We work through our production in line with when an order was placed, and work hard to get your products to you as quickly as possible. Please be patient and understand that the pace of our output is down to our commitment to producing goods of the highest possible quality. If you require an order by a certain date, please get in touch before ordering, and we’ll do our best to work to a timeline that suits you.
Bespoke services typically involve the following process. First a free consultation will take place where you needs will be discussed, this may or may not involve initial concept generation, then an estimate will be given for the job along with a breakdown of payments, typically including one to three payment stages, of one or two deposits, then final payment upon completion. An order form will be written up and signed by both parties and the initial deposit payment made before work will begin.
Due to the variable nature of our bespoke service, specific terms will be agreed with the customer on a job-to-job basis. Please get in touch if you have any queries about the process of utilising our Bespoke service.
Delivery costs vary depending on overall size and weight of an order. HAME is not liable for any missing items / damages incurred during delivery. We urge you to check your parcels for damage before signing for their receipt. In the event that items were damaged in transit, please get in touch with us and we will be happy to assist and advise you on how to take the issue forward with the appropriate courier.
Cancellation of Made to Order items
If you wish to cancel an order you may do so by emailing firstname.lastname@example.org. The majority of our furniture items are made to order and so should you wish to make a cancellation, we offer a 24 hour free cancellation period, starting from the time at which an order is placed. For cancellations on made to order items outside of the 24 hour free cancellation period, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred. Please contact us by emailing email@example.com so we can advise you on the process.
Made to order items are identified in their respective product description by the terms ‘Made to order’ or ‘Handmade to order’.
If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace – it’s that simple.
If you are unhappy with your purchase for any reason, you can return it to us no later than 28 days from the date you receive it including the original packaging, provided the item is in saleable condition and we will refund or replace the item(s). Shipping charges will however not be refunded.
Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.
Please note that bespoke service orders, made-to-order items, gift vouchers, personalised items, can only be returned or exchanged if faulty.
Please get in touch at firstname.lastname@example.org for guidance on our returns process.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
Returns and exchanges will be processed as soon as possible after arrival.
Our returns address is: HAME Furniture, Unit 128a, Stirling Enterprise Park, Stirling, FK7 7RP.
All products remain HAME Furniture’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from HAME.
All transfers conducted through HAME are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
All products, images, brand imagery and written content on this website are the property of HAME Furniture, and should not be copied or reused for any reason without our express permission. HAME Furniture is registered at Unit 128a, Stirling Enterprise Park, Stirling, FK7 7RP.
HAME Furniture reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, HAME Furniture has the right to cancel the order and refund any amount paid in the best way. In such an event, HAME will notify the customer of equivalent replacement products or solutions if available.